Business etiquette is about relationship building with people. In other words, it relates to a set of guidelines business interactions with customers, suppliers, whether inside or outside bodies. It is all about keeping the correct image and behaving in an appropriate way.
With the growth of the BPO and ITES sector in India, there has been a steep rise in the demands for training at the foundation and managerial levels. We recommend that BPO/ITES training in India be outsourced as the skills required, such as Language Training, Accent Neutralization, Customer Service and Cultural Orientation, are of a highly specialized nature and require experienced professionals to facilitate these sessions.
If not handled in the right fashion the results could be detrimental to the professional growth of the trainee and the organization.